With economists at odds with whether the Chinese stimulus package can result in dollar inflation, it could be that China’s ...

Fulton County plans to honor customer service professionals during National Customer Service Week in October with various ...

AI is great at improving communication ... According to IBM, chatbots can reduce customer service costs by up to 30%.

While passion and a great idea are critical, they aren’t enough on their own to ensure success. It’s not enough to simply ...

Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

GatherUp’s new report takes this work ethic a step further, surfacing a striking correlation between your customers’ convenience and your review acquisition success. Consider the following data: ...

A great invoice finance deal from a reputable provider should provide you with the vital bridge in cash flow between paying your contractors and for key operational costs, and waiting for client ...

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended ...

The Big E honored three dedicated team members with its prestigious “Host of the Day” award, celebrating their exceptional customer service and commitment to ...

Salesforce has defined the SaaS model with its CRM suite of digital tools, applicable to a multitude of businesses.

Many businesses will go under during a recession, but those that have prepared for one can often stay afloat. Here are four ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for research and special projects at ...