Fraudsters are impersonating engineers from BT to con Britons worried about the nationwide landline switch-off into handing ...

Lynn Keillor’s landline telephone — her only phone — went dead on Dec. 4. She’s gone round and round with CenturyLink since, getting several reassurances her service would soon return. It hasn’t. “I ...

Residents in Wellesley, Wilmot Township, and Perth County are without working home phones and other services, after copper ...

Data WIRED collected during the 2024 Democratic National Convention strongly suggests the use of a cell-site simulator, a ...

What's new about that is that the federal government is now funding smartphone broadband access in remote areas as part of a ...

Jimmy Carter, the 39th president of the United States, has been much eulogised as America's most distinguished ...

Natural language IVR can boost the agent and customer experience, but it comes at a cost. Here’s how to know if it's right ...

From a robot vacuum with a retractable arm to a beach umbrella that can charge your phone, our favorite smart home gadgets from CES 2025 promise to make your life a lot more convenient.

EYEWITNESS NEWS has received emails from seniors, people with disabilities, and others, including 76-year-old Steven Freund, a Riverside neighborhood resident who we spoke with over the weekend.

From misrouted calls to abandoned inquiries, these red flags let you know when it's time to upgrade to multi level IVR.