Xiaomi may be preparing to revive one of its most experimental ideas. According to a string of recent leaks, the company is ...

The DHS Secretary moved forward with the layoffs immediately after the disaster, as the demand for help was highest.

When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

The company's latest smartwatches look sharp, but the first-of-their-kind health tools could be what makes them most ...

Most customers still don’t trust chatbots. New research reveals why humans beat AI at customer service and what companies must do now.

Citing ongoing economic and geopolitical challenges, the company has shut down its US web store and paused all device sales ...

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The FCC has postponed rules that would have lowered the cost of prison and jail phone calls for at least two more years, ...

Samsung is looking into new wearable devices, potentially including earrings and necklaces, amid an industry-wide push to ...

A “click-to-cancel” rule, which would have made it easier for consumers to end unwanted subscriptions, has been blocked by a federal appeals court days before it was set to go into effect. But there ...

Two days after deadly Texas floods, the agency struggled to answer calls from survivors because of call center contracts that ...

A “click-to-cancel” rule, which would have made it easier for consumers to end unwanted subscriptions, has been blocked by a ...