Verizon and AT&T both said the fines violate their Seventh Amendment right to a jury trial, and that the location data ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

No matter how fantastic a product or service is, what influences loyalty the most is the way the customer is treated when things don’t turn out as expected. That’s why customer orientation ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block and his year-and-half-old venture firm, Smith Point Capital.

Many of us set up automatic payments for our bills so we don’t miss a payment. But a National City family learned the hard ...

Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent ...

Do your customers come back because they appreciate your products and service? Or, are you just the devil they know? I recently learned that AT&T has what’s called a “customer retention ...

ADM has added a big gun to its board—AT&T General Counsel David McAtee—as it seeks to win back investor support following an ...

I’ve switched to Swiggy.” “I don’t know what’s with Zomato’s customer service team but I either connect with someone who lacks basic problem solving skills or the best customer support ...

while Zenith Bank’s recent upgrade to Oracle Flexcube caused widespread service outages. These incidents illustrate the complexity of migrating large amounts of sensitive customer data ...

When dining out, it’s natural to want your meal just right. Fine dining often accommodates special requests, but in casual restaurants, endless tweaks can slow things down. One server, fed up ...