Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

"Based on the Company's investigation to date, which remains ongoing, the Company believes that information relayed to the Company by the threat actor may relate to certain customers and customer ...

I’ve switched to Swiggy.” “I don’t know what’s with Zomato’s customer service team but I either connect with someone who lacks basic problem solving skills or the best customer support ...

The proposed rule was met with opposition by T-Mobile and AT&T. The latter now explains in a filing why ... FCC has criticized the practice of locking customers into a service that doesn't meet their ...

A little over a year later, and companies like Notion, Duolingo, Rippling, Bilt and Substack now use Decagon’s customer service system to answer questions about how their applications work and ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block and his year-and-half-old venture firm, Smith Point Capital.

Do your customers come back because they appreciate your products and service? Or, are you just the devil they know? I recently learned that AT&T has what’s called a “customer retention ...