A CNET reporter learns some important lessons from AT&T: you don't always need phone service to get DSL, and dealing with customer service can be extremely frustrating. I ask this for a reason ...

Years ago AT&T email accounts were more commonplace, but what if you have one still and are ready to switch? Can you keep it?

AT&T Wireless is the cellular branch of AT&T services. The company offers a variety of plan options to suit every customer's needs ... looking for wireless phone service. How do I know I can ...

If you recently got one of the best AT&T phones ... existing customer looking for a change, AT&T makes getting a new phone number reasonably simple, especially compared to other service providers.

The U.S. Department of justice indicted two hackers for breaking into the systems of AT&T and several other companies.

AT&T Internet offers multiple plans, including a 1 Gbps plan suited for those who have multiple devices or use HD streaming services. Prices range from $45 to $80 for the first year of service ...

AI is expanding into new areas of customer service. Here’s why it can help the customer experience ... [+] by augmenting, not replacing, human jobs. There’s no doubt that artificial ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

Do your customers come back because they appreciate your products and service? Or, are you just the devil they know? I recently learned that AT&T has what’s called a “customer retention ...

Having a smartphone is essential to life in the 21st century, but service often isn't cheap. Many people are familiar with ...

What’s more is that these cheaper cell phone plan providers typically run on one or more of the three nationwide networks (those from Verizon, T-Mobile and AT&T). Cheaper plan, same nationwide ...