Cybersecurity requires more than legal compliance; it demands constant vigilance and adaptation. A cyberattack on a third-party platform used by a Qantas customer contact centre in Manila, discovered on 30 June,

Qantas has sent emails to customers affected or potentially affected by a cyber attack, but none of its executives have yet fronted the media.

Australian airline Qantas said that a hacker made off with a trove of customers’ personal data including passenger names, emails, phone numbers, birth dates and frequent flyer numbers.