We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

Learn what Salesforce Agentforce 360 does, how its AI agents work, what it costs, and which businesses should consider or ...

CCaaS vendors like Zoom, Webex, RingCentral, 8x8, GoTo, Zendesk and others, all have offerings targeted at mid-market firms. The mid-market includes firms with annual revenues between $10 million and ...

CVS Health will leverage Agentforce Health to support its Aetna and CVS Caremark businesses on a secure call center platform. The call center platform will use AI agents to provide real-time insights, ...

CVS Health is growing its partnership with Salesforce, leveraging its agentic AI-driven Agentforce Health to boost personalization in its call centers. The companies announced on Thursday morning that ...

Earnings call ServiceNow delivered strong Q1 2026 results, exceeding guidance with 19% YoY subscription revenue growth (constant currency) and a 32% non-GAAP operating margin. Management raised FY26 ...

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The Federal Communications Commission advanced a plan to bring outsourced call center jobs back to the U.S., voting Thursday to open the proposal to public comments and paving the way to adoption ...

John Steinbach was shocked to receive a $281 electricity bill in January 2026—a huge spike from the roughly $100 he’d paid the previous month. “It’s just so far beyond any bill that I’ve ever had,” he ...

One of life’s many irritations is calling a service number, reciting account details with a reason for calling to a chatbot, and then being transferred to a human agent and having to repeat everything ...

As part of the wider ongoing push to ‘Agentforce-ize’ everything, Salesforce recently introduced Agentforce Contact Center, pitched by the firm as: the only contact center solution that unifies voice, ...