WIRED spoke with Tucker Bryant, an artist and former Google employee who created ChatTJB to get people to reflect on the ...

Tucker Bryant wanted to create an "average or bad" user experience with ChatTJB, a chatbot that's just him manually responding to you.

To determine the best AI chatbots for customer service, CNBC Select analyzed over a dozen services. We narrowed down our ...

When restaurant operators talk to AI chatbots, what do they talk about? Toast, the POS supplier to more than 170,000 U.S. restaurants, has some answers. The company on Tuesday published data about how ...

Please provide your email address to receive an email when new articles are posted on . One in five people aged 12 to 21 reported using a chatbot for mental health advice. Two-thirds of them said they ...

A new Gartner survey finds customers are roughly three times more likely to turn to third-party GenAI tools than company chatbots for customer service issues. Customers aren't rejecting AI. They're ...

Anthony knows the feeling of grief well. Before the pandemic, his mother, father, and brother died within a few years of one another. When the 55-year-old lab technician from the Northeast received ...

This year’s Digital News Report marked a notable milestone: for the first time, social and video networks overtook news publishers as a source of news globally. As audiences continue to migrate toward ...

About 60% of U.S. adults say they read AI summaries at the top of search engine results, while about 30% say they don’t, and 10% are unsure. When a Google AI Overview accompanies search results, ...

The takeaway: Despite the apparent growth of an anti-generative AI movement, more Americans are using chatbots than ever before, according to a new survey. But somewhat paradoxically, just 16% of ...

This study is Pew Research Center’s latest effort to explore how Americans use and view artificial intelligence (AI). The study also dives into who uses chatbots and has smart home devices with AI ...

Clockwise, from top right: An employee at an Amazon Web Services lab in Austin, Texas; a woman uses a smartwatch; a student before commencement at the University of Southern California; a person uses ...