It’s one of the most under-publicized policies of some of the biggest U.S. retailers: sometimes they give customers full ...

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services ...

In today’s competitive market, excellent customer service is crucial for small businesses. Having the right tools can significantly improve how you interact with your customers, making it easier to ...

Kohl’s is the only retailer that has the SLUSHi in stock and not jacked up in price. You can get the Ninja SLUSHi for the retail price of $300. Unfortunately, you cannot use Kohl’s coupons on ...

The Kohl’s Charge Card is offered to Kohl’s customers, and it includes cash back, monthly free shipping, and other discounts. In this Kohl’s Charge Card review, we’ll see how this card ...

With nearly 1,200 stores nationwide, Kohl's has more locations in the U.S. than ... would rather sleep directly on the floor beside my desk. To be honest, I'm not even sure where that bed is ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Microsoft is warning enterprise customers that, for almost a month, a bug caused critical logs to be partially lost, putting at risk companies that rely on this data to detect unauthorized activity.

Kohl's Corporation (NYSE:KSS) has had a challenging first half of 2024. Kohl's reported -4.8% comparable store sales growth during the first half of the year, far below its initial full-year ...

Furthermore, parents can leverage the Babies "R" Us at Kohl's registry service to build and share gift lists, a tool that simplifies the gifting process for expectant families. For those ...

Major holidays including Thanksgiving, Christmas, and New Year’s Day could cause Walmart’s customer support hours to be cut back or the service desk to close completely. To verify the customer service ...

Every December for the last five years, I’ve compiled a set of predictions about what is likely to happen in the customer experience space in the coming year. Last year, one of the themes that ...