T-Mobile’s motive for the partnership with OpenAI to build IntentCX is to cut down on subscriber loses, the indicator of ...

The Better Business Bureau advises consumers to use caution if doing business with Foxborough Resort. This Branson, Missouri, ...

The Imperial County Board of Supervisors decided Tuesday to continue a public hearing to consider adjusting agricultural fees ...

Salesforce expert reveals how AI transforms retail loyalty programs and customer service, offering personalized experiences ...

On September 12, the first-ever BBQ and Broadband event in northwest Kansas, hosted by the Communication Coalition of Kansas ...

Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

Out of all the industries that will be disrupted by AI, customer service has been identified as one of the first. Here are ...

Fulton County plans to honor customer service professionals during National Customer Service Week in October with various ...

Todd Pruzan, HBR: Welcome to the HBR Video Quick Take. I’m Todd Pruzan, senior editor for research and special projects at ...

In today’s unpredictable logistics landscape, a fleet you control means capacity you can count on. Private or dedicated ...

Granite – a $1.8 billion provider of communications and technology services to multilocation businesses and government ...