With economists at odds with whether the Chinese stimulus package can result in dollar inflation, it could be that China’s ...

The study offers key insights into how optimizing contact center operations can enhance both customer satisfaction (CSAT) and agent engagement, ultimately driving better business outcomes. By ...

Companies that were once reliant on call centers to address customer queries now have a variety of alternatives, from ...

AI is great at improving communication ... According to IBM, chatbots can reduce customer service costs by up to 30%.

Last December, the Social Security Administration got a new commissioner in Martin O’Malley. The former governor of Maryland ...

While passion and a great idea are critical, they aren’t enough on their own to ensure success. It’s not enough to simply ...

Have you ever stopped to think about how a 24/7 virtual receptionist shapes the way people view a brand? Would you be willing ...

GatherUp’s new report takes this work ethic a step further, surfacing a striking correlation between your customers’ convenience and your review acquisition success. Consider the following data: ...

A great invoice finance deal from a reputable provider should provide you with the vital bridge in cash flow between paying your contractors and for key operational costs, and waiting for client ...

Struggling to decide between answering services vs call center services? Check out our in-depth guide to learn which one's ...

Discover banks with 24/7 customer service through live chat, mobile banking, or phone, if you prefer banks with extended ...

The Big E honored three dedicated team members with its prestigious “Host of the Day” award, celebrating their exceptional customer service and commitment to ...