However, the modern business landline has evolved, with many organizations transitioning from legacy copper systems to ...

When you have a customer asking questions, or even more importantly, having a problem with your company, the most powerful thing you can do is pick up the phone.” ...

Most customers still don’t trust chatbots. New research reveals why humans beat AI at customer service and what companies must do now.

A “click-to-cancel” rule, which would have made it easier for consumers to end unwanted subscriptions, has been blocked by a ...

Citing ongoing economic and geopolitical challenges, the company has shut down its US web store and paused all device sales ...

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There is no evidence that Athena was part of these scams — only that their machines were used. Athena reports that it has 800 ...

The FCC has postponed rules that would have lowered the cost of prison and jail phone calls for at least two more years, ...

Samsung is looking into new wearable devices, potentially including earrings and necklaces, amid an industry-wide push to ...

A “click-to-cancel” rule, which would have made it easier for consumers to end unwanted subscriptions, has been blocked by a federal appeals court days before it was set to go into effect. But there ...

The cost of phones is expected to continue to rise, leaving the more affordable models stuck filling an awkward gap for anyone who's looking to buy a new phone. These budget models cost more than ...

Are dead zones a thing of the past? T-Mobile and Starlink's new satellite cell service thinks so. Here’s what you need to ...