T-Mobile is partnering with OpenAI to develop IntentCX, an AI platform aimed at revolutionizing its customer service ...

T-Mobile’s motive for the partnership with OpenAI to build IntentCX is to cut down on subscriber loses, the indicator of ...

Priority, a new network slice dedicated to providing high speeds and the best possible reliability to emergency medical ...

The goal is to run a new customer service platform called 'IntentCX,' which promises to take AI customer support to the next ...

For example, if someone reaches out about a network issue, the AI product will be able to look at the network conditions in ...

T-Mobile has partnered with OpenAI to integrate AI technology into its products and services. This collaboration aims to ...

Companies say new AI platform will harvest data on customer interactions to improve service.

The IntentCX platform will dig through existing information, as well as real-time customer intent data, to power better customer service outcomes.

It's taken some time, but T-Mobile finally seems set to expand its home internet offering. At its analyst day in 2021, it ...

With the aim to incorporate AI, T-Mobile and Open AI have struck a deal and created a new customer service system, IntentCX.

T-Mobile has announced a partnership with OpenAI to develop IntentCX, an AI-driven way to handle customer service interactions. It's set to launch in 2025, but IntentCX is supposed to go beyond the ...

He noted that while many companies have deployed AI into customer service and support roles (something that T-Mobile has done as well), "our thought is that there's a bigger opportunity here." ...