In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Years ago AT&T email accounts were more commonplace, but what if you have one still and are ready to switch? Can you keep it?

The America's Best Customer Service 2025 rankings were identified from the results of an independent survey of more than 28,000 U.S. customers who have either made purchases, used services, or ...

No matter how fantastic a product or service is, what influences loyalty the most is the way the customer is treated when things don’t turn out as expected. That’s why customer orientation ...

Five-year-old AI customer service startup Neuron7 just closed an oversubscribed $44 million Series B round led by Keith Block and his year-and-half-old venture firm, Smith Point Capital.

Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to brands like WeightWatchers and Sirius XM. There’s an “agent ...

Do your customers come back because they appreciate your products and service? Or, are you just the devil they know? I recently learned that AT&T has what’s called a “customer retention ...

I’ve switched to Swiggy.” “I don’t know what’s with Zomato’s customer service team but I either connect with someone who lacks basic problem solving skills or the best customer support ...

When Ananya flagged the discrepancy to Zomato and managed to chat with a customer care representative, Syeda, the representative failed to solve Ananya’s issue. Instead, she was asked to ...

R/GA Australia has launched a new customer platform and loyalty program for Toyota, marking a significant leap in auto-customer engagement. Toyota Go aims to consolidate all of the brand’s ...

"Based on the Company's investigation to date, which remains ongoing, the Company believes that information relayed to the Company by the threat actor may relate to certain customers and customer ...