News

The AI revolution is just beginning: How Agentic AI will transform CX
The report projects that AI-enabled CX could generate an estimated $440 billion in annual EBITDA for consumer-facing ...
Coles and Woolies double down on value, but expert says it’s ‘not the only lever’
Coles and Woolworths’ respective CEOs remain steadfast in driving value for customers as they try to grow market share.
Back to 2019: Moet Hennessy to cut workforce by 10 per cent as sales slide
LVMH group's wine and spirits business Moet Hennessy will shrink its workforce by more than 10 per cent, about 1200 employees ...
Kohl’s CEO crisis and the lessons other retailers must learn: PR experts
After less than 100 days in the role, the firing of Kohl’s CEO Ashley Buchanan could not have come at a worse time for the ...
Saks teams with Amazon – but can luxury really thrive online?
On April 29, the upmarket American department store chain Saks Fifth Avenue announced a partnership with Amazon to launch a ...
How Yum China is building growth on thin margins
At first glance, Yum China’s latest earnings look like a modest win. Operating profit rose 7 per cent year-on-year in the first quarter of 2025 to US$399 million, restaurant margins expanded and the ...