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  1. ITSM: IT Service Management Definition, Benefits & Tools | Atlassian

    IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

  2. What Is ITIL? Core Principles & Best Practices | Atlassian

    ITSM, or IT service management, is how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT …

  3. What is a service request? | Atlassian

    The basics you need to know about ITSM with Atlassian – across IT delivery, operations, and support, plus best practices and tips. IT Asset Management (ITAM) is crucial for tracking and justifying IT …

  4. ITSM software by Jira Service Management | Atlassian

    Jira Service Management provides ITSM teams with ITIL-certified incident, problem, change and service management to deliver exceptional service experiences

  5. Revolutionize IT Support with Jira Service Management | Atlassian

    Resources Jira Service Management vs. Competitors See how Jira Service Management’s modern, AI-powered ITSM stacks up against our competitors.

  6. ITSM: definitie, voordelen en tools van IT-servicebeheer | Atlassian

    Wat is IT-servicemanagement (ITSM)? IT-servicemanagement, vaak afgekort tot ITSM, is de manier waarop IT-teams de volledige levering van IT-services aan klanten beheren. Het bestaat uit alle …

  7. IT Change Management: ITIL Framework & Best Practices | Atlassian

    Think of change management as “eat your vegetables”of ITSM -- not always appetizing, but critically important. With the right practices and culture, change management can result in fewer incidents, …

  8. IT Ticketing Systems: Simplify Issue Tracking & Resolution

    IT service management (ITSM) is a broad term for delivering and managing IT services. IT ticketing systems are one aspect of ITSM, but several other parts make up ITSM, including change …

  9. ITSM: definizione, vantaggi e strumenti della gestione dei servizi IT

    Che cos'è la gestione dei servizi IT (ITSM)? L'ITSM, o gestione dei servizi IT, è semplicemente il modo in cui i team IT gestiscono la produzione end-to-end dei servizi IT ai clienti. Comprende tutti i …

  10. Service desk vs help desk vs ITSM: What's the difference? - Atlassian

    IT service management -- often referred to as ITSM -- is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, …