IT Service Management (ITSM) is a set of processes used to manage the design, plan, and delivery of services. Explore processes, benefits, and how-tos.

Free your service team from mundane tasks. Collaborate with AI agents that triage requests and intelligently suggest resolution steps so your team can focus on work that drives impact.

Scale your IT service management by automating repetitive tasks. Automation enables you to provide outstanding customer support with a lean team, helping distributed teams thrive.

What is Enterprise Service Management? Learn how to implement ESM for better service delivery in this guide.

Powered by Atlassian Intelligence, the virtual service agent automates support interactions right from within Slack to free up agent time and deliver exceptional service at scale.

Built on the Jira platform, Jira Service Management is Atlassian's solution that empowers all teams to deliver high-velocity service management.

Deliver exceptional employee and customer experiences with AI-powered ITSM in Jira Service Management.

The Customer Service Management app is built for customer support teams. It empowers customer support agents with purpose-built capabilities to deliver faster, personalized support …

Looking for current information on the state of the IT service management market? The new Gartner® Market Guide for IT Service Management Platforms provides an in-depth overview …

With Jira Service Management, you can easily receive, track, manage, and resolve requests from your team’s customers. Customers can send requests by email, via help centers, and an …