Sep 4, 2015 · If the 'ServiceDesk' account lost administrator access right, how to troubleshoot this issue? I cannot login with its password, but if I leave the password blank, it will login as guest …

Sep 22, 2012 · ServiceDesk admin get an e-mail because when User logs the incident from there own loggin credential at that time if ServiceDesk admin receive e-mail notification so that …

May 4, 2011 · I believe that there is a serious problem with the current installation package for SD7.1 and the problem manifests in licensing errors when you try to publish customized …

Sep 28, 2009 · So ServiceDesk isn't bombing out on long usernames per se, it is just requiring that at least one short-named user is in each group that you're trying to import.

May 4, 2012 · During the install, the guide says to not change the default "[email protected]" password. What is the password set to by default?

Sep 18, 2014 · You will want to review the Options Manager option of for web_cgi_url which should be updated to reflect the url that users will use to access ServiceDesk. You may also …

May 4, 2011 · Page 24 of Symantec ServiceDesk Customization Guide 7.1 suggests themes and menus may be selected under Admin>portal>Master Settings>Customization. "...allows you to …

Apr 19, 2012 · ]Hi everybody.I'm new with Spectrum and ServiceDesk. I hope you can help me with a problem a got with custom ticket creation.When I try to Submit a ServiceDesk

Apr 12, 2013 · This article also explains how you to find the ServiceDesk documentation on the Symantec Knowledge Base. To find most ServiceDesk documentation on the Knowledge Base

Mar 30, 2016 · Is the ServiceDesk server joined to the same domain that the user accounts are a member of? Does the user's domain logins match exactly with their ServiceDesk username?