Jul 30, 2024 · How do I run an internet speed test?Didn't find what you were looking for? We have advanced search options to make it easier to locate posts, questions and answers on this …

We put together this post to outline troubleshooting steps to resolve internet issues including intermittent and slow speeds as well as details to include when asking the Community for …

Mar 6, 2025 · When running a speed test from the My Spectrum app, I do not get the download speed to my router. I get only the speed to my device.

Mar 16, 2025 · We put together this post to answer common questions and misconceptions about ping and traceroute tests.

Apr 20, 2025 · I have low speeds when I do a speed test. I have been doing some testing, and I think there are some issues.

I'm having internet issues, my brother was being disconnected from his games but the speed tests were fine and he had 12 ping.

Categories - Tips & Resources for troubleshooting your Internet Speed and Connections

May 2, 2025 · He even ran test with my PC connected directly to the spectrum equipment, bypassing the router, (which I have done on a couple occasions since then) and the upload …

Apr 7, 2025 · I've run a few speed tests on your modem and am topping out at around 220 Mb/s download which is well below subscribed. I'd recommend scheduling another appointment with …

Dec 16, 2023 · Can't call, phone won't connect. Can't chat, won't connect. Internet speed test reporting 25 MBPS download versus 300 MBPS expected.