What is a CMS and how modern platforms are different
Oct 8, 2024 · The Gist. What is a Content Management System? Return to the roots, so that you don't wander off in pursuit of shiny digital objects. Modern CMS features. Top features include sophisticated, user ...
Trade War? Tariffs? How a Trump Election Would Change Tech
Nov 4, 2024 · The Gist. Apple's vulnerability. Trump’s tariffs could heavily impact Apple, pressuring the company to move more production to the U.S. Semiconductor resilience.
A Look at 24 Enterprise Digital Asset Management Solutions
Nov 14, 2024 · View all 5. Bynder. Bynder, another DAM "leader" named by Forrester, aims to provide a central storage point for digital assets. It leverages AWS global services to enable scalability and performance.
What Is a Call Center? How the Industry Works - CMSWire.com
May 9, 2024 · The Gist. Customer service hub. The call center is often used as a hub for phone-based customer service, but it can also aid in account management, market research, outbound marketing and more.
What Is Customer Experience (CX)? And Why It Matters
Jan 31, 2024 · View all. CSAT surveys, for instance, typically ask a customer to rate their satisfaction on a scale of 1 to 10, or by using a graphic scale with smiling, neutral and unhappy faces (like the one ...
Customer Contact Week Orlando 2025 - cmswire.com
Customer Contact Week (CCW) 2025 will take place from January 27-29, 2025, at the JW Marriott Bonnet Creek in Orlando, Fla. This event offers customer contact and CX professionals the opportunity ...
Customer Experience, Digital Experience & Customer Service News ...
For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.. Today the CMSWire community consists of over 5 ...
Reuters Events: Customer Miami 2024 - CMSWire.com
Nov 12, 2024 · The Reuters Customer 2024 Event will take place from November 12-13, 2024, at the Hilton Miami Downtown.. In a world where AI shapes every expectation, mastering the end-to-end customer journey is ...
14 Marketing Certifications That Can Help Boost Your Earnings
Sep 19, 2024 · The Gist. Career impact. Marketing certifications can significantly increase salary and career advancement opportunities. Skill enhancement. Certifications help marketers stay current with ...
Adobe Summit Las Vegas 2025 - cmswire.com
The Adobe Summit 2025 will take place from March 18-20 at The Venetian Resort in Las Vegas. This premier event, focused on digital experiences and marketing technologies, brings together industry ...