Ivan Sergeev on Instagram: "1. A retired dispatcher named Ray Torres said it flatly: “Most people call 911 like they’re confessing, not reporting.” The key, he told me, isn’t emotion — it’s structure. Operators don’t respond to panic; they respond to threat classification. And one phrase changes everything. 2. “Never start with ‘I need help,’” he said. “Start with ‘There’s an active danger to life.’ That single sentence forces the call into a top-tier code. You move from the ‘queue’ to the ‘cloc